RMSCore

What the platform does

The whole hospitality stack, in one platform.

Three guest surfaces, three staff surfaces, one operator dashboard. Every state change rides a real-time bus so the floor, the kitchen and the manager see the same truth at the same moment.

Guest, end to end

QR scan, no install. Works on any phone — Apple, Android, browser of choice.

  1. Scan

    QR at the table opens the menu instantly. Single-use redirect keeps the URL clean and prevents token replay.

  2. Menu

    Categorised, dietary-tagged, media-rich. Live sold-out status. Recommendations shown contextually.

  3. Order

    Cart with notes. Auto-cancel window before the kitchen starts. Per-seat attribution for split-bill later.

  4. Bill

    Whole bill, per person or per item. Cash or card noted; tips supported. Each guest pays from their own phone.

  5. Review

    Post-paid prompt. ≥4★ guests get a nudge to Google / external review. Below-4★ keeps the feedback in-house for the operator.

Three staff surfaces, one platform

Waiter — mobile-first

Floor list grouped by status. Per-table detail with active order, bills, requests. Order intake on behalf of the guest. Audible alerts on ready dishes and call bells. Per-staff sign-in via QR or PIN on shared tablets.

Kitchen — touch-first

Queue cards, mark-ready in one tap, KDS-style monitor layout. Per-cook attribution for analytics. Manual accept so a busy line knows when a ticket is owned. Item cancellation with reason codes.

Manager — desk-first

Compact floor view with colour-coded tile per table. Sticky strip above the orders queue. Live analytics tile. Settings, menu, staff, branding, languages — every operator-facing surface on one nav.

Owner controls

Menu

Multi-level menus (menu → category → item), media uploads, dietary tags, sold-out toggles, branch-specific clones, drag-reorder, AI-proposed upsell rules.

Tables & seating

CRUD tables, capacity, printable QR sheets. Reservations integrated with the table calendar. Per-seat order attribution for accurate split bills.

Staff & roles

Owner → Manager → BranchAdmin hierarchy. Waiter, Cook, Delivery as scoped roles. Multi-role per person. Invite onboarding. Activity log.

Reservations

Slot picker on branch hours. Sweep-line capacity algorithm. Auto-confirm or pending modes. Guest self-service via /r/<token>. Calendar integration.

Delivery & pickup

Off-premise channel intake. Scheduled-for slot picker. Branch-level delivery config. Off-premise status sheet for the guest. Channel-aware analytics.

Branding & languages

Logo, cover, palette, fonts. Per-branch overrides. Multi-language UI with AI translation. Operator-editable string catalogue at /altera/languages.

Compared to what you have today

Most venues are running between three and seven separate tools. RMSCore replaces the stack.

Tariffs

Pay for what you use. Hospitality tier ships with the hotel epic (#257).

Start

One venue. Menu, orders, bills, reservations.

Business

Multi-branch. Delivery, analytics, branded guest pages, AI translation.

Pro

Kitchen accounting, tech-cards, CRM & loyalty, advanced analytics.

Hospitality

Hotel room-service, in-room ordering, folio handoff. Available with the #257 hotel release.